Refund policy

At Posturol, we want you to feel confident shopping with us. If for any reason you are not completely satisfied with your purchase, we’re here to help with a simple and stress-free return process.

Order Cancellations

You may cancel your order within 24 hours of placing it by contacting us at support@posturol.com. Please include your order number in your message so we can assist you as quickly as possible.

After this period, your order may already be in processing, and we cannot guarantee cancellation. Once an order has been shipped, cancellations are no longer possible.

If your order has already been dispatched, you may still return the item after delivery according to this Refund & Return Policy.

30-Day Easy Returns

You have 30 days from the date your order is delivered to request a return.

To qualify for a return, items must be:

• Unused
• In their original condition
• Returned with original packaging, tags, and accessories

Our support team will guide you through the entire return process to make things as easy as possible.

Restocking Fee:
We do not charge any restocking fees.

Return Policy Overview

Return Window:
30 days from the date of delivery

Condition:
Items must be unused and returned in original condition with all packaging, tags, and accessories included.

Easy Returns:
Our support team is available to assist you every step of the way.

Restocking Fee:
None

Return Costs

Defective or Incorrect Products

There is no cost to the customer if the item:

• Arrives damaged
• Is incorrect
• Has a manufacturing defect

Customer Remorse (Change of Mind)

Customers are responsible for return shipping costs if:

• The wrong item was ordered
• The item does not fit
• The item is no longer wanted

Original shipping costs are non-refundable.

How to Return an Item

Contact Us

Email support@posturol.com with your order number and reason for the return request.

Pack Your Items

Please securely repack the item in its original packaging, including all accessories, tags, and included documents.

Send It Back

Ship your return using the instructions provided in your return authorization email. You may use the recommended shipping carrier or another carrier of your choice.

Refund Process

Inspection:
Once your return arrives, we will inspect the item to confirm it meets our return requirements.

Refund Timing:
After approval, your refund will be sent to your original payment method. Please allow up to 7 business days for processing, depending on your bank or payment provider.

Exchanges

We accept exchanges. If you would like a different size, colour, or replacement product, please contact us at support@posturol.com, and we’ll gladly assist you.

Order Not Delivered

If your order has not arrived within the expected delivery timeframe, please contact us with your order number. We will investigate the shipment with the carrier. If the package is confirmed lost, we will either send a replacement or issue a full refund at no additional cost to you.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return. Any non-returnable items will be clearly identified on the product page before purchase.

Changes to This Policy

We may update this Refund & Return Policy from time to time. Any changes will be posted on this page along with an updated revision date. By continuing to use our website, you agree to the updated policy.